Terms and Conditions

Last Updated: December 2025

Acceptance of Terms

By accessing or using the Q C Grant Ltd. (“we,” “us,” or “our”) website, submitting inquiries, or engaging our services, you (“client,” “you,” or “your”) agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must immediately discontinue use of our website and services.

These terms constitute a legally binding agreement between you and Q C Grant Ltd.

Services Overview

Q C Grant Ltd. provides professional cybersecurity consulting, managed IT services, cloud solutions, enterprise resource planning (ERP) implementation, and technology consulting services to organizations primarily in the Caribbean region and internationally.

Service Categories Include:

Cybersecurity assessments, audits, and compliance services
Managed IT services and infrastructure support
Cloud migration and management (AWS, Azure, Google Cloud)
ERPNext implementation and customization
IT strategy and digital transformation consulting
Security incident response and forensics
Vulnerability assessments and penetration testing

Specific service terms, scope, deliverables, and obligations are defined in individual written service agreements or statements of work (SOW).

Use of Website

Permitted Use:

Accessing information about our services and expertise
Submitting legitimate contact inquiries and consultation requests
Reading published resources, articles, and thought leadership content
Downloading publicly available resources and documentation

Prohibited Use:

You expressly agree NOT to:

Attempt unauthorized access to our systems, networks, or data
Conduct security testing, vulnerability scanning, or penetration testing without explicit written authorization
Transmit malicious code, viruses, malware, or any harmful content
Engage in denial-of-service attacks or resource exhaustion
Scrape, data mine, or use automated tools for data collection
Impersonate Q C Grant Ltd., our staff, or other entities
Violate intellectual property rights or confidentiality obligations
Use the website for any illegal, fraudulent, or unethical activities
Reverse engineer, decompile, or disassemble any website components
Interfere with website operation or other users’ access

Violations may result in immediate termination of access, legal action, and cooperation with law enforcement.

Intellectual Property

Ownership:
All content on this website, including but not limited to text, graphics, logos, images, software code, designs, trademarks, service marks, and trade names, is the exclusive property of Q C Grant Ltd. or its licensors and is protected by international copyright, trademark, and intellectual property laws.

Trademarks:
“Q C Grant Ltd.” and associated logos are trademarks of Q C Grant Ltd. Unauthorized use is strictly prohibited.

Limited License:
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website for legitimate business purposes only. This license does not permit reproduction, redistribution, modification, or commercial exploitation without explicit written permission.

Client Work Product:
Intellectual property rights in deliverables created specifically for clients under service agreements are addressed in those agreements. Background technology, methodologies, and pre-existing IP remain the property of Q C Grant Ltd.

Professional Services Terms

Service Agreements:
All professional services are governed by written service agreements, statements of work (SOW), or master services agreements (MSA) that supersede these general terms. Service agreements specify:

Detailed scope of work and deliverables
Project timelines and milestones
Fees, payment terms, and expenses
Confidentiality and non-disclosure obligations
Acceptance criteria and change management procedures
Specific warranties, representations, and liability limitations
Termination conditions and dispute resolution procedures

Engagement Prerequisites:
Before commencing services, clients must:

Execute a written service agreement
Provide necessary access, information, and cooperation
Designate authorized representatives
Ensure compliance with applicable laws and regulations

No Guarantee of Results:
While we employ industry best practices and experienced professionals, cybersecurity and technology services involve inherent complexities and uncertainties. We do not guarantee specific outcomes, security certifications, or elimination of all vulnerabilities unless explicitly stated in a service agreement with defined success criteria.

Security Testing Authorization:
All security assessments, vulnerability testing, penetration testing, and related activities are conducted ONLY with explicit written authorization specifying:

Authorized scope and systems
Testing timeframes and limitations
Approved methodologies and tools
Emergency contact procedures
Legal protections and safe harbor provisions

Unauthorized security testing is illegal and strictly prohibited.

Third-Party Dependencies:
Services may rely on third-party software, platforms, or vendors. We are not responsible for third-party performance, availability, security, or changes that impact service delivery.

Fees and Payment

Pricing:
Service fees are specified in service agreements. Pricing may be based on fixed fees, time and materials, retainer arrangements, or subscription models.

Payment Terms:
Payment terms are defined in service agreements, typically:

Net 30 days from invoice date
Milestone-based payments for projects
Monthly billing for managed services
Advance payment for certain engagements

Late Payment:
Late payments may incur interest charges at 1.5% per month (18% annually) or the maximum rate permitted by law. We reserve the right to suspend services for non-payment.

Expenses:
Reasonable out-of-pocket expenses (travel, accommodation, third-party tools) may be billed separately as specified in service agreements.

Taxes:
Fees are exclusive of applicable taxes, duties, or government charges, which are the client’s responsibility unless otherwise agreed.

Limitation of Liability

To the maximum extent permitted by applicable law:

Indirect Damages:
Q C Grant Ltd. shall NOT be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:

Lost profits, revenue, or business opportunities
Data loss or corruption (beyond reasonable recovery efforts)
Business interruption or downtime
Reputational harm
Third-party claims

Liability Cap:
Our total aggregate liability arising from or related to any service engagement shall NOT exceed the total fees actually paid by the client for the specific service giving rise to the claim during the 12 months preceding the claim, or $50,000 USD, whichever is less.

Exceptions:
Liability limitations do not apply to:

Gross negligence or willful misconduct
Violations of confidentiality obligations
Intellectual property infringement
Claims that cannot be limited by applicable law

Force Majeure:
We are not liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, wars, pandemics, government actions, internet outages, or cyberattacks affecting our infrastructure.

Confidentiality and Data Protection

Confidential Information:
We treat client information as confidential and implement appropriate safeguards as described in our Privacy Policy and service agreements.

Non-Disclosure Agreements:
Many engagements include mutual non-disclosure agreements (NDAs) with specific confidentiality terms that supplement these general obligations.

Data Security:
As a cybersecurity firm, we implement enterprise-grade security controls to protect client data, including encryption, access controls, monitoring, and incident response capabilities.

Data Breach Notification:
In the unlikely event of a security incident affecting client data, we will notify affected clients promptly in accordance with applicable breach notification laws and contractual obligations.

Client Responsibilities

Clients engaging our services agree to:

Provide timely, accurate, and complete information
Designate qualified technical contacts and decision-makers
Ensure availability of necessary systems, access, and resources
Respond to requests for information within agreed timeframes
Implement recommendations within their control
Maintain confidentiality of sensitive information shared by Q C Grant Ltd.
Comply with all applicable laws, regulations, and industry standards
Pay fees in accordance with agreed payment terms
Notify us promptly of any concerns or issues

Failure to fulfill client responsibilities may impact service delivery, timelines, and outcomes.

Warranties and Disclaimers

Our Warranties:
We warrant that services will be performed:

By qualified and experienced professionals
With reasonable care and skill
In accordance with industry standards and best practices
As specified in applicable service agreements

DISCLAIMER OF OTHER WARRANTIES:
EXCEPT AS EXPRESSLY STATED IN SERVICE AGREEMENTS, SERVICES AND WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY, COMPLETENESS, OR RELIABILITY OF INFORMATION
UNINTERRUPTED OR ERROR-FREE OPERATION
SPECIFIC SECURITY OUTCOMES OR CERTIFICATIONS

Website Content:
Website content, articles, and resources are provided for general informational purposes only. They do not constitute professional advice tailored to your specific situation. Do not rely on website content as a substitute for professional consultation.

External Links:
Our website may contain links to third-party websites for convenience. We do not endorse, control, or assume responsibility for the content, privacy practices, availability, or security of external sites. Access third-party sites at your own risk.

Indemnification

Client Indemnification:
You agree to indemnify, defend, and hold harmless Q C Grant Ltd., its officers, directors, employees, contractors, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

Your violation of these Terms and Conditions
Your misuse of our website or services
Your violation of applicable laws or third-party rights
Your negligence or willful misconduct
Unauthorized access you provide to third parties

Our Indemnification:
Q C Grant Ltd. will indemnify clients against third-party claims of intellectual property infringement arising from our deliverables, subject to limitations in service agreements.

Termination

By Client:
Clients may terminate service agreements in accordance with termination provisions specified in those agreements, typically requiring written notice and payment for work completed.

By Q C Grant Ltd.:
We reserve the right to terminate services or website access immediately if:

Client violates these Terms and Conditions or service agreements
Client fails to pay fees when due
Client engages in illegal or unethical conduct
Continuation would violate applicable laws or professional standards
Client relationship becomes untenable

Effect of Termination:
Upon termination:

Client must pay all outstanding fees for services rendered
Each party must return or destroy confidential information (unless legally required to retain)
Provisions regarding confidentiality, intellectual property, limitation of liability, and indemnification survive termination

Dispute Resolution

Informal Resolution:
In the event of any dispute, the parties agree to first attempt good-faith informal resolution through direct negotiation between senior representatives.

Mediation:
If informal resolution fails, disputes will be submitted to non-binding mediation before a mutually agreed mediator, with costs shared equally.

Arbitration:
If mediation fails, disputes will be resolved through binding arbitration in accordance with the rules of a recognized arbitration body, conducted in Dominica or as mutually agreed.

Litigation:
If arbitration is unavailable or inappropriate, disputes will be resolved in courts of competent jurisdiction in the Commonwealth of Dominica.

Governing Law:
These Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of Dominica, without regard to conflict of law principles.

Injunctive Relief:
Nothing prevents either party from seeking immediate injunctive or equitable relief for breaches of confidentiality or intellectual property rights.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time to reflect:

Changes in our services or business practices
Legal or regulatory requirements
Security or operational considerations
Industry best practices

Notification:
Material changes will be communicated through:

Prominent notice on our website
Email notification to registered users
Updated “Last Updated” date

Acceptance:
Continued use of our website or services after changes constitutes acceptance of modified terms. If you do not agree to changes, discontinue use immediately.

Service Agreement Precedence:
Existing service agreements remain governed by the terms in effect at execution unless both parties agree to amendments in writing.

General Provisions

Severability:
If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

Entire Agreement:
These Terms and Conditions, together with our Privacy Policy and any executed service agreements, constitute the entire agreement between you and Q C Grant Ltd. regarding the website and services, superseding all prior communications and proposals.

No Waiver:
Failure to enforce any provision does not constitute a waiver of that provision or any other provision. Waivers must be in writing and signed by an authorized representative.

Assignment:
You may not assign or transfer these Terms and Conditions or any rights hereunder without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets.

Notices:
Notices must be in writing and delivered via email (with confirmation) or registered mail to the addresses specified in service agreements or these terms.

Relationship:
These Terms and Conditions do not create a partnership, joint venture, employment, or agency relationship. Each party is an independent contractor.

Language:
These Terms and Conditions are executed in English. Any translations are for convenience only; the English version prevails in case of discrepancy.

Professional Standards and Ethics

Q C Grant Ltd. adheres to:

Industry codes of ethics and professional conduct
Cybersecurity frameworks and best practices (NIST, ISO 27001)
Data protection and privacy principles
Client confidentiality and conflict of interest avoidance
Honest and transparent business practices

We maintain professional liability insurance appropriate to our services.

Contact Information

For questions, concerns, or notices regarding these Terms and Conditions:

Q C Grant Ltd.
32 Kennedy Avenue
Roseau, Commonwealth of Dominica

Email: [email protected]
Phone: +1 767 275 3290
Website: https://qcgrant.com

Response Time: We respond to inquiries within 48 business hours.

Acknowledgment

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you are entering into these terms on behalf of an organization, you represent and warrant that you have authority to bind that organization.

These Terms and Conditions provide general guidelines for website use and service engagements. Specific professional services are governed by detailed written service agreements or statements of work (SOW) that supersede these general terms. For terms applicable to your specific engagement, please refer to your executed service agreement or contact us for clarification.